AGE: You must be above the age limit to allow you to smoke in the country you live.

DELIVERY: All orders will be dispatched within 48 hours transaction submission.

PROHIBITED: The tobacco products sold on this site are intended only for personal use and not for resale. The resale of any cigarettes or tobacco purchased from fluxvip.com

 isprohibited by law.

QUALITY: The quality of the product is to a high standard, we cannot be held responsible for variation in quality from the manufactures. 

GUARANTEE: We want you to be totally satisfied with anything you order from us. In the case of non receipt and/or damage to the goods fluxvip.com will not authorize any refunds until a full investigation has taken place. We are unable to complete these actions until a period of 40 days has passed due to the post offices tracking procedure. All orders should also be insured by your credit card provider.

CHARGEBACK POLICY: We kindly ask you to get in touch with us immediately whatever problems might occur and not to cancel transactions by filing disputes with your credit card company. If there is any kind of problem we will always seek a solution resulting in either a refund or a replacement of your order.

It's worth mentioning that such unjustified measures force us to refuse future purchases from customers attempting or threatening to do so. If you place an order in our store you agree on our established policy and rules and should you have any troubles you are obliged to inform us primarily. Otherwise, disputes will be contested.

We always try to do our best to make our customers satisfied and their understanding and cooperation are deeply appreciated.

ACCEPTANCE: On confirmation of placing the order the client is accepting to be bound by our Terms and Conditions as stated above.